Video Conferencing - Enable Camera and Microphone (Mobile)
Language note: Media and interface labels remain in their original language. Portuguese labels are kept as displayed, with English explanations where useful.
Troubleshooting Guide: Enable Camera and Microphone in the Mobile App
Section titled “Troubleshooting Guide: Enable Camera and Microphone in the Mobile App”Symptom
Section titled “Symptom”You opened a lesson in your phone’s browser (Chrome on Android or Safari on iPhone/iPad), but the buttons for turning on your camera and microphone do not work or are disabled.
🔍 Why Does This Happen? Understanding the Problem
Section titled “🔍 Why Does This Happen? Understanding the Problem”The camera and microphone need permission. When a lesson is opened in a browser, a site block is saved in that browser’s settings. The instructions below are for Chrome on Android and Safari on iPhone/iPad; they do not assume a native app inherits browser permissions.
🛠️ How to Resolve It: Granting Permission
Section titled “🛠️ How to Resolve It: Granting Permission”Follow the instructions specific to your phone’s operating system.
For Android Users (Samsung, Motorola, and Other Phones)
Section titled “For Android Users (Samsung, Motorola, and Other Phones)”For lessons opened in Chrome on Android, check the website permissions in Google Chrome.
- Open the Google Chrome app on your phone (not Slingui).
- Tap the three dots (
⋮) in the upper-right corner and go to Configurações (Settings). - Scroll down and tap Configurações do site (Site settings).
- You will see two important sections: Câmera (Camera) and Microfone (Microphone). Tap each one.
- Under “Câmera” and “Microfone”, look for the Slingui address (meeting.slingui.com) in the Bloqueados (Blocked) sites list.
- Tap the Slingui site name and, on the next screen, select Permitir (Allow).
- Return to the lesson page in Chrome and try turning on the camera and microphone again.
For iOS Users (iPhone/iPad via Safari)
Section titled “For iOS Users (iPhone/iPad via Safari)”Allow camera and microphone access in Safari on iPhone/iPad.
Final Check: Operating System Permissions
Section titled “Final Check: Operating System Permissions”If none of the above works, check whether the browser itself has permission to use your phone’s camera and microphone.
- On Android: Go to Configurações do celular > Apps > Chrome > Permissões (Phone settings > Apps > Chrome > Permissions). Make sure Câmera (Camera) and Microfone (Microphone) are in the “Permitidos” (Allowed) list.
- On iOS: For Safari settings on the device, see Allow camera and microphone access in Safari on iPhone/iPad.